FAQs[/av_textblock] [av_textblock size=” font_color=’custom’ color=’#ffffff’]
Frequently asked questions about WordPress websites, WordPress support,
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Is Vizually right for my project or business?
and small design jobs.
That’s a great question! We’ve found that Vizually isn’t for everyone. Some projects, businesses, and startups need more custom development or design than what we can provide. Vizually is ideal for:
Launching your business
Selling a product(s)
Promoting a new product
Selling your book
Promoting your brand
Promoting on social media
Speeding up WordPress
Quick coding changes
Small design & marketing projects
If your project doesn’t fit one of these goals, it doesn’t mean we can’t build you a WordPress website, offer WordPress support, or perform small design jobs for you; but there are some projects that require something more than Vizually. This fit isn’t a negative reflection of your project, it’s more of a technical and logistical issue of working within our expertise and process to get you the best possible design and support for your needs, in the shortest amount of time. If you’re unsure if Vizually can handle your project or you don’t see your project listed, please contact us and we’ll let you know how we can best serve you.
Do you offer hosting for my site?
We don’t offer hosting, but we can help you set up your hosting. We recommend Dreamhost. You’ll be required to purchase your own hosting, if you don’t already have it, before we begin.
Can I include a video(s) on my WordPress website?
Yes, we can include video throughout the site. If you want to include video, it needs to be hosted somewhere else (YouTube, Vimeo, etc.), and you’ll need to provide a link for us to access it.
Will you provide the copy?
Sorry, but you’ll have to provide all copy. We’re happy to help make suggestions during the layout design to best fit your site, if need be, but we won’t write it for you.
What software do you use for websites?
Your website will be fully customized using the WordPress software. We use one main flexible premium wordpress theme ($60+ value) that is fully customizable and helps to streamline our process. The price of the theme is included in the cost of the website design & development.
What software do you use if I want an e-commerce site?
We use one of two main options for e-commerce websites: Woocommerce or Shopify. It’ll be your responsibility to look into each option and specify which option is right for your project. You can also contact us with specific questions. If you already use other e-commerce software, or you want to go with another option, we’ll happily try to integrate it into your WordPress site.
I don’t have a logo, can you design me a professional logo to go with my new site?
Absolutely! We want all of your branding to be consistent. We charge $150 for a logo with changes. You can order a logo here.
What if my site needs updating after it’s been launched?
We offer reasonable unlimited monthly WordPress support or a single WordPress edit that can update your site, make edits, backups, and more. We also have a support forum where you can post your questions and our staff, and other members, will offer support to walk you through any updates or issues.
How long does it take to get a WordPress website?
First we need to identify what kind of website you are looking for and gather some general and technical info from you. After you order you’ll be directed to fill out a questionnaire online. We also need all copy and assets (images, logos, etc.) for the site. Most can be uploaded and submitted with your questionnaire online. The design process usually takes up to 14 days. It also depends on how quickly you are able to choose a layout and make changes online. Once you approve your layouts and sign off on the final design, the development process takes about two weeks to develop and launch your new site.
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We try to use the best web design and marketing practices for better site conversions depending on what your main goal is. We layout your site with your user in mind. We also load up your site with actionable plugins that will help your site succeed.
Can I include images?
Of course, you can have many images, even a slider full of them. Sometimes we include stock images (paid & free) in your layouts. If you’re interested in using the sample images, you’ll need to purchase them yourself and send them to us.
Can I have a form to collect information?
Sure. We’re happy to include forms where appropriate. We recommend Mailchimp. But other services like Wufoo, Formidable, Constant Contact, etc. will also work.
Do you include optins?
Absolutely! We can include all kinds of optins for you.
How many website layouts will be designed for my website?
We take your answers from the customization form and professionally design 3 different layouts and designs for you to choose from. Once you pick a layout and design, you’ll have the opportunity to make changes and add further customization to it completely online.
How many products will you set up for my e-commerce store?
We’ll upload up to 20 products to get you started. If you want us to upload all of your products for you, we can accommodate that for an extra fee.
What if I don’t like how my website looks or works? Do you offer a money-back guarantee?
We make sure you are happy with, and approve, your final layout before we begin development on your website. You’ll also have a chance to try out and submit final changes before we launch your site. Although we are trying to stick to a tight schedule, we also want you to be happy with the final product. If for any reason you are not happy with your website, us, or our process, we will offer you a moneyback guarantee minus the cost of the theme ($65+). Per our terms, if we refund your money, we’ll need to take the site design down, but we’ll leave the premium theme and plugins intact for you to continue using.
Will you support more than one site?
Our unlimited monthly support is for one site only. If you have more than one site that needs support, you are welcome to purchase another support plan for your other websites.
How long does a single edit take?
WordPress support and edits are completed within 12 hours during business days, but usually sooner. If you submit a job over the weekend or on a holiday, it will be completed on the next business day.
Can I send you more than one edit at a time?
To best support you and our other customers, please only send one WordPress edit at a time.
Are there any limits to the support you provide?
We wish we could help you with everything, and we’re happy to perform smaller WordPress jobs and edits, but unfortunately we don’t do complicated coding and bigger jobs. If you’re unsure if it’s something we can do, contact us, or purchase and send us the job. If it’s something we can’t do, we’ll refund your money and try to help you find someone who can do it.
How many designs do I get to see?
Because our prices are so low, we only offer 1 design. However, you get unlimited changes, so you can change the layout, colors, and overall design as much as you want. We also ask that you provide us with design inspirations that you like, so we can get a good idea of what type of design and layout you’re looking for.
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